The things I most appreciated about working with Jackie were her immediate availability to work with us, her promptness in replying to communication (we’ve worked with realtors in the past who went days without responding), and her ability to find solutions to wacky home-buying problems (we had several).
My husband and I had been planning to start looking for a house in Richmond, VT in the spring of 2016. However, in the spring of 2015, a friend who lives in the town let us know that a great house was on the market and we should come up from Philadelphia to look at it. The same friend had used Jackie to purchase a house in the village, so we contacted Jackie. She responded to us right away and made adjustments to her busy schedule so she could meet us at the house the following weekend (on both Saturday and Sunday!) We made a bid the next week, it was accepted, and it looked like everything was going to close very quickly and smoothly.
Then we got the inspection. There were serious issues with the basement. Jackie not only brokered the negotiations with the sellers, she found a basement expert to take care of the problem (saving both the sellers and us a ton of work).
About two weeks before close, we found out that there were some major boundary discrepancies between the deed on file with the town and the original deed to the property. We were panicked. In a worst case scenario, this could have set us back months (and our house in Philly was already under contract). Jackie was calm and professional. She helped us navigate a very upsetting and confusing (we’re talking about deeds dating back more than 100 years…) time. Though our closing (and possibly move-in) dates were pushed back, she worked with the seller to make sure we had a place to live when we arrived in Vermont.
The boundary issues were worked out in just under a month, so we avoided being between homes. This was in no small part to Jackie’s diligent work on our behalf.
I would absolutely recommend Jackie as a realtor. I felt like we were in very good hands as we tried to make a complicated purchase from over 7 hours away.